1. Introduction

Make Merchant (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal data collected through our services. This Privacy Policy governs the collection, use, disclosure, and protection of all personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, and its rules.

2. Scope

This policy applies to all data collected from clients, visitors, and users interacting with Make Merchant via website, email, phone, WhatsApp, or any other communication channel.

3. Information We Collect

We may collect and process the following types of personal and business information:

• Identification details (name, address, email, phone)
• Business and registration details relevant for service delivery
• Financial data required for invoicing and payments
• Communication and correspondence records with Make Merchant
• Technical information such as IP addresses and device data
• Sensitive personal data only as strictly necessary and with explicit consent

4. Purpose of Data Collection and Use

Data is collected solely for:

• Facilitating and delivering our services effectively
• Processing payments and managing accounts
• Customer service, query resolution, and support
• Compliance with legal, regulatory, and contractual obligations
• Internal audits, fraud prevention, and risk management
• Improving and personalizing our services

5. Legal Basis for Processing

We process personal data based on:

• Consent provided by clients for specific services
• Legitimate business interests such as service provision and security
• Compliance with applicable legal or regulatory requirements

6. Data Sharing and Disclosure

Make Merchant does not sell, trade, or otherwise transfer personal data to outside parties except:

• With trusted third-party service providers under strict confidentiality agreements for operational purposes
• When required by law, court order, or governmental authority
• In connection with business transfers, mergers, or acquisitions, with notice to affected clients

7. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After such period, data will be securely deleted or anonymized.

8. Data Security Measures

We employ robust technical and organizational measures to protect personal data, including encryption, access controls, secure servers, and regular security audits. However, no transmission or storage system can be guaranteed 100% secure.

9. Client Obligations

Clients are responsible for providing accurate data and maintaining the confidentiality of their account credentials. Any abusive or unlawful use detected may lead to suspension or termination of services without refund.

10. User Rights and Controls

Subject to legal limitations, clients may:

• Access, update, or correct their personal information
• Withdraw consent where applicable
• Request deletion of personal data unless retention is legally required
• Object to certain data processing activities

Requests should be directed to our contact details in Section 13.

11. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies on our website and platforms to enhance user experience and analyze traffic. Users can control cookie preferences through their browser settings.

12. Policy Updates

Make Merchant reserves the right to update or modify this Privacy Policy at any time. Clients will be informed of significant changes via website updates or direct communication.

13. Contact Information

For questions, concerns, or exercise of rights related to this Privacy Policy, please contact: Email: ask@makemerchant.com Phone: +91-7011192293